Terms and Conditions
Our agreement
Your order is a purchase of one or more products on the Common Place Store Shop page. When you make a purchase you will be redirected to the payment where you can choose your payment method and then conclude the order.
The purchase contract refers to Common Place S.n.c. by Carlotta Tilli & Co
Payments
All prices include VAT (22%). If the shipment is made out of Italy inside the Europe Union, the shipping cost will be added to the final price.
Common Place Store is not responsible for customs and additional taxes in which the customer can incur.
Payment methods accepted:
- Pay Pal
- Visa
- MasterCard
Reimbursements, replacements and right of withdrawal
Your satisfaction for the purchase is our priority: we are available for any reasonable request.
Any return must be made within 14 days from receipt of the package.
You will have to inform us of your decision relating to the cancellation of the order an e-mail to commonplacegengenova@gmail.com but, in this case, it will have to follow a letter with return receipt sent via post over the 48-hour period from the sending of the -mail.
In the event of a return you will have to take care of the shipping costs of the product (s) purchased.
The returned goods are under your complete responsibility (loss, damage, etc.). You could also be held responsible if the value of the returned goods were damaged due to the movement of the goods. In this case, we will consider the value of the damage of the goods in the refund.
We will reimburse the entire value of the goods (with the exception of extra costs such as shipping, customs duties and commissions) within 30 (thirty) days from the reception of the request for cancellation. But we can hold the payment until we receive the good.
If you can make a change of the goods you bought, we will contact you via e-mail to make agreements on the matter and on the ways to make the change.
The right of withdrawal does not apply to:
The goods on sale;
The delivery of products that are not suitable for the return due to health protection or hygienic reasons if not sealed after delivery, or which, after delivery, are inseparably mixed with other items;
The supply of goods made according to your specific requests or clearly customized;
The supply of goods that can deteriorate or expire quickly;
Common Place Store is not responsible for any problems such as losses or damage to the package.
AVAILABILITY
As we elaborate your order, we will inform you as soon as possible by e-mail if the products that orders are not available and you will not be charged with these products.
If the charge has already been carried out via third parties (PayPal, bank transfer), we will reimburse the figure paid, in correspondence with the products that are not available, or we will take care to inform you as soon as possible about the delivery times.
Please note that the delivery estimates are linked to the shipping services to which we rely.
Customer support
For any information or if you need assistance you can contact us by sending an e-mail to commonplacegenova@gmail.com
Shipping in Italy
Shipments to Italy cost 10 euros, while they will cost 14.99 euros for Europe.
Delivery is normally made in 2-3 working days for any destination.
All shipments are traceable.
For special needs (insurance, delivery by appointment, cash on delivery, large quantities, etc.) contact us at commonplacegengenova@gmail.com
Collection in the shop from Common Place
Do you want to surprise a person who lives in Genoa or collect the product yourself directly in our store?
Write us an email and we will explain how to do it!
The withdrawal will take place in our shop in Piazza Campetto 18/20 Genoa, during the opening hours and without additional costs!
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Shipping in Italy
10 Euros Shipment in Italy
14.99 Euros in Europe
Expect 2-3 Working Days for Delivery. You will get a receiving tracking Code for Every Shipping.
For Special Needs (Insurance, Time defined, etc.) please contact us at commonplacegengenova@gmail.com
Withdrawal
Do you want to surprise Someone in Genoa or Pick Up the Product Yourself in Our Store? Please contact us at commonplacegengenova@gmail.com and we will explain you How to do it!
The Withdrawal Will in Piazza Campetto 18/20 R Genoa, During Opening Hours and Withut Additional Costs!
Credits
All images contained in Commonplace-Store are subject to copyright.
Photo: Paola Calamara
Graphics & Website: Marcella Marraro